Support for turntables, rotary arms and robotic wrappers — multi-brand, engineer-led, focused on uptime.
- Film carriage, pre-stretch & cut/hold faults
- Turntable/arm drive issues & cycle stops
- Sensors, safety circuits & control faults
PACKAGING MACHINE REPAIR
Packaging Machine Repair & Engineering Support Across the UK
Engineer-led repair and technical support for pallet wrappers, strapping machines and end-of-line packaging equipment. From fault diagnosis to structured ongoing support, we help keep systems reliable, productive and safe to run.
Independent multi-brand engineers • UK coverage • Repair, servicing & parts support
Need urgent repair support?
Report a breakdown or call us — we’ll triage the fault and advise the quickest route to get you running again.
NEXT STEPS
Get the right support route — fault help, ongoing support, or planned prevention
Use the fault hubs for common issues and symptoms. If you’re not in breakdown mode but want structured support in place, move into ongoing machine support — and step into Service Plans when you’re ready to reduce reactive risk.
Fault Help
Start here for common fault symptoms, causes and practical checks — built around the machines we support most.
Ongoing Machine Support
Not in breakdown mode, but need structured support? Ongoing engineering help for installed machines — regardless of who supplied them.
Explore Ongoing Support →Service Plans
Move from reactive risk to planned reliability. Preventative maintenance and structured servicing built around uptime, predictable costs and longer machine life.
View Service Plans →Machine types
End-of-line packaging machines we support and repair
Engineer-led repair and technical support across the UK for end-of-line packaging equipment. From fault diagnosis and practical fixes to structured ongoing support, we help keep packaging lines reliable and productive.
Fast fault-finding and repair support for semi-auto and automatic strapping machines and end-of-line strap systems.
- Feed, tension, seal and cut faults
- Head issues, guides, sensors & safety
- Electrical faults & intermittent stops
If it’s part of your end-of-line and it’s affecting throughput, we can normally support it — even when it’s not one OEM.
- Multi-brand fault-finding & practical fixes
- Parts & engineering support for installed equipment
- Planned servicing routes to reduce repeat issues
Common fault symptoms
Common fault symptoms (quick routes)
Select a symptom to jump to the most relevant fault page. If the line is stopped, use Report a Breakdown for fastest triage.
Wrapper won’t start
Power, safety circuits, or control faults.
- No display / intermittent power
- E-stop / guard circuit open
- PSU, fuses, contactors, I/O
Fault:
Pallet wrapper won’t start
Stops mid-cycle
Sensors, interlocks, drives, or load issues.
- Stops at random points
- Stops at the same point repeatedly
- Fault codes / safety trips
Fault:
Wrapper stops mid-cycle
Film breaking
Film spec, threading, carriage setup, snag points.
- Snaps at the same point
- High tension / incorrect pre-stretch
- Load edges / overhang snagging
Fault:
Wrapper film breaking
Not cutting film
Cut/hold faults: clamp, cutter actuation, sensors.
- Film tails / won’t clamp
- Cutter not actuating
- Switch/sensor misreads
Fault:
Wrapper not cutting film
Strapper won’t power on
Supply issues, safety circuits, control faults.
- No power / dead panel
- Interlock / safety chain open
- Fuses, PSU, boards, wiring
Not feeding strap / jams
Feed rollers, guides, sensors, alignment.
- Misfeeds / retracts
- Jams in head or track
- Guide / sensor alignment
Poor tension / seal failures
Head wear, settings drift, weld/seal issues.
- Loose strap / inconsistent tension
- Weak weld / not sealing
- Head wear / alignment
Cycles but won’t complete
Sensors, timing, interlocks, head sequence faults.
- Starts cycle then stops
- Repeated faults at same stage
- Sequence / sensor errors
Fault:
Cycles but doesn’t complete
Why HPS
Why businesses choose HPS for packaging machine repair
HPS Ltd provides engineer-led repair and lifecycle support across pallet wrapping and strapping equipment. Our focus is uptime, stability and practical fault resolution — not product sales.
Engineer-led support
You speak to people who understand fault-finding, control systems and mechanical wear — not a sales desk relaying messages.
Independent & multi-brand
We’re not tied to a single OEM. We support mixed end-of-line environments across major wrapper and strapper brands.
UK coverage
Engineers positioned to support UK sites with clear routing for call-outs, fault support and follow-on stability work.
Repair & planned support aligned
When faults repeat, we help move from reactive fixes to structured ongoing support and service planning.
Clear reporting & next steps
We explain what failed, why it failed, and what to address next — giving you control over future downtime risk.
Built around uptime
Our objective is stable, repeatable operation — not temporary patches, but practical, sustainable performance.
How it works
Engineer-led support — from fault diagnosis to long-term uptime
Our approach is structured to reduce downtime and prevent repeat faults. We diagnose first, resolve root causes, and leave you with clear next steps — whether that’s a one-off repair or a move toward structured ongoing support.
Triage & fault overview
A structured first response to understand symptoms, fault codes, and site constraints. We’ll advise the fastest safe route forward.
Engineer call-out
On-site diagnosis and practical repair work. Multi-brand fault finding across pallet wrappers and strapping machines — focused on identifying root cause, not temporary fixes.
Restore safe operation
We restore stable, repeatable operation — not just “getting it to run once”. Testing and validation are part of the fix.
Stabilise & prevent repeat faults
Clear reporting on what failed, what’s worn, and what should be addressed next. Ideal if you're moving from reactive repair toward structured ongoing machine support.
Independent, multi-brand support: HPS Ltd isn’t tied to one OEM — we support all major brands and mixed end-of-line setups.
Need urgent help? Use Report a Breakdown above or call 01707 819119.
Looking to reduce repeat faults? Explore Ongoing Machine Support.
Need urgent help? Use Report a Breakdown above or call 01707 819119.
Looking to reduce repeat faults? Explore Ongoing Machine Support.
Stability & prevention
Reduce repeat faults with structured support
Many recurring issues come from wear, drift, misalignment and setup choices that don’t match how the machine is running. Our focus is stable, repeatable operation — with clear next steps and a route into planned servicing.
Planned preventative servicing
Servicing scheduled around your operation to catch wear points early and stabilise performance — particularly on high-use pallet wrappers and strapping machines.
- Inspection, adjustment & test cycles
- Wear-part checks (rollers, belts, bearings, guides)
- Sensors, safety circuits & interlocks verified
Correct setup & material choice
Film and strap choice directly impacts tension, sealing, cut/hold performance and machine load. Getting the match right reduces faults and unnecessary strain.
- Film gauge / stretch matched to load profile
- Strap width, core and material matched to the machine
- Settings aligned (tension, pre-stretch, seal parameters)
Ongoing machine support
Support for machines already on-site — regardless of who supplied them. This is where training, optimisation, parts & engineering support and OEM-neutral capability sit.
- Operator guidance and performance checks
- OEM-neutral support across mixed sites
- Parts & engineering support (capability, not a webshop)
Next steps
From repair to structured support
If your machines are already on-site, we can support you beyond one-off fixes — with OEM-neutral, engineer-led support and planned servicing that reduces repeat faults.
OEM-neutral • Engineer-led • Practical fixes • Prevention-led servicing