Between-service support,
at your fingertips.
Practical operator-level guidance to help maintain uptime between scheduled HPS service visits. Select your machine manufacturer, find your model, and work through the fault guide.
From manufacturer to fault guide
in three clicks.
Select your OEM
Find your machine manufacturer in the strapping or wrapping grid below. Each brand page lists the specific models we support on service contracts.
Find your machine model
Each OEM page lists the specific models we support. Select yours to access fault guides, common checks and between-service tips specific to that machine.
Work through the fault guide
Fault pages are structured step by step. If the issue is not resolved, the page escalates directly to our breakdown team. Password required for full access.
What this hub connects to.
Select your strapping
machine manufacturer.
Select your OEM to access operator-level guidance and common checks for strapping systems. Machine-level pages are password protected for service plan customers.
Select your pallet wrapper
manufacturer.
Select your OEM to access operator-level guidance and between-service checks for wrapping systems. Machine-level pages are password protected for service plan customers.
Need immediate support?
If a machine is down, report a breakdown and include the manufacturer and model if known. We will triage and advise the quickest route to restore uptime.