Between-service support,
at your fingertips.
Operator-level guidance to keep machines running between scheduled HPS service visits. Pick your manufacturer, find your model, and work through the fault guide. Machine-level pages are for HPS service plan customers only.
The machine-level fault guides in this hub are for HPS service plan customers only. Not on a plan yet? Talk to us about servicing →
From manufacturer to fault guide
in three clicks.
Select your OEM
Find your machine manufacturer in the strapping or wrapping grid below. Each brand page lists the specific models we support on service contracts.
Find your machine model
Each OEM page lists the models we support. Select yours for fault guides, common checks and between-service tips specific to that machine.
Work through the fault guide
Fault pages are structured step by step. If the issue is not resolved, the page escalates straight to our breakdown team. Password required for full access.
Select your strapping
machine manufacturer.
Select your OEM for operator-level guidance and common checks on strapping systems. Machine-level pages are password protected for service plan customers.
Select your pallet wrapper
manufacturer.
Select your OEM for operator-level guidance and between-service checks on wrapping systems. Machine-level pages are for service plan customers only.
What this hub connects to.
This hub sits alongside the rest of what we do. Everything it links back to, in one place.
Need a hand with a machine?
Tell us the manufacturer and model and we'll advise the quickest route to sort it.