Machine support after installation.
Your machine's already on site. Whether HPS supplied it or not, we take over the servicing, fault support and parts - from where the machine is now, any make, any age.
The supplier moves on.
The machine stays.
Packaging machines look fine on day one. But settings drift, wear builds quietly, and the original supplier's interest fades. By the time something properly fails, the machine has often been running off-spec for months.
Whoever supplied the machine - OEM, distributor, leasing company - their post-sale support has a fixed horizon. When that window closes, you're either tied to their service rates or left without structured cover.
We step in at that point and take on full support responsibility. You deal with one engineering partner instead of chasing the original supplier for parts and advice they'd rather not provide.
Settings move. Wear builds gradually. Operators adapt without realising it - slowing the line, compensating for a slightly off wrap pattern, clearing minor jams without reporting them.
We assess the machine as-found and bring it back to the right spec. The condition review on takeover tells you exactly where it is and what's drifted since installation.
There's no point setting up a planned servicing schedule around a machine that's already off-spec. The first visit establishes where the machine actually is - what's worn, what's borderline, what needs attention.
That becomes the baseline everything else is measured against. Planned visits from that point catch deterioration before it turns into a breakdown.
Support from day one,
regardless of machine history.
Whether the machine was installed last year or fifteen years ago, we approach it the same way - practical condition assessment, honest advice, and structured support once performance is stable.
We assess the machine as-found - recording wear, drift, safety concerns and setup issues. You get a written summary of what we found and what we recommend. That's the starting point for everything that follows.
Engineer-led diagnosis when something goes wrong. We trace the fault to root cause rather than applying a temporary fix. If a component needs replacing, we'll tell you what it is and why before we order anything.
Once the machine is stable, we schedule regular visits to check mechanical condition, safety systems and performance. The aim is to catch wear before it causes a breakdown - not respond to one after it's stopped the line.
We source parts for all major pallet wrapper and strapping machine brands - including older equipment where OEM supply has ended. We'll identify what's needed and advise on genuine versus compatible options before ordering.