Ongoing Machine Support
Machine Support
Machine Support
After Installation
Support for packaging machines already on your site — including equipment not supplied by HPS. We take over servicing, fault support and parts responsibility regardless of the original OEM or supplier.
Takeover supportAll brandsOEM independentUK-wide
Any
Age or brand — we take over existing machines
No
OEM tie-in or supplier dependency
UK
Nationwide engineer coverage
1
Engineering partner for the machine's full lifecycle
Why it matters
When original support fades,
the machine keeps ageing.
Packaging machines drift over time — settings move, wear builds, and intermittent faults become normal. Takeover support gives you a clear technical baseline and a controlled route back to stable, repeatable performance.
✓
Remove supplier dependency
Support does not need to come from whoever sold the machine. We work from the machine itself — its condition, its configuration and its history — not from OEM documentation or loyalty.
✓
Establish a technical baseline
We start with a practical condition review: what the machine is doing, what it should be doing, and what has drifted since installation. That becomes the foundation for structured support.
✓
Stabilise performance before planning
We bring performance back to a consistent level before recommending any further work. There is no point planning a service schedule around a machine that is already running incorrectly.
✓
Structured support once stable
Once the machine is performing correctly, we can move into planned servicing, condition monitoring and parts planning — reducing reactive risk and repeat call-outs over time.
✓
Legacy and obsolete equipment
We support older machines including those with obsolete control systems or discontinued parts. We work around the machine's limitations rather than recommending early replacement.
What we cover
Support from day one,
regardless of machine history.
Whether the machine was installed last year or fifteen years ago, we approach it the same way — practical condition assessment, honest advice, and structured support once performance is stable.
Condition review on takeover
We assess the machine as-found — noting wear, drift, safety concerns and setup issues. You get a written summary of what we found and what we recommend.
Fault diagnosis and repair
Engineer-led diagnosis when something goes wrong. We trace faults properly rather than applying temporary fixes that cause repeat call-outs.
Planned servicing
Structured service visits once the machine is stable — checking mechanical condition, safety systems and performance to catch issues before they cause downtime.
Parts sourcing and support
We identify and source replacement parts for all major pallet wrapper and strapping machine brands, including older and obsolete equipment where OEM supply has ended.
Ready to take over support for an existing machine?
Tell us the machine make, model and approximate age — we will advise on the right starting point.