☎ 01707 819119

Report a Breakdown

Tell us about the fault and we'll triage and advise the quickest route to restore uptime.

Breakdown support

Machine stopped?
We triage immediately.

Report the fault and we will contact you with the quickest route back to uptime. Include the machine make and model and any error codes or symptoms — a photo of the display helps us triage faster.

01707 819119
✆
01707 819119 Mon–Fri 8am–5pm · Call for fastest response on service plan cover
What happens next

From report to running —
as fast as possible.

01

We triage the fault

We review your report and contact you to confirm the fault, gather any missing detail and identify the most likely cause. A photo of the display or fault condition significantly speeds this up.

02

We advise the quickest route

For some faults, remote guidance resolves the issue immediately. Where attendance is needed, we confirm engineer availability and expected response. No holding queues, no relay through a call centre.

03

Engineer attends and reports

The engineer diagnoses and resolves the fault on site. You receive a written report covering what failed, why it failed, and what to watch for next — not just a fix and a handshake.

Fault help

Know your fault?
Go straight to the right page.

Pallet wrappers

Pallet Wrapper Faults

Won't start Stops mid-cycle Film breaking Not cutting film Turntable not turning Film carriage not moving Inconsistent wrap pattern Running slowly or stalling
All pallet wrapper support →
Strapping machines

Strapping Machine Faults

Won't power on Not feeding strap Keeps jamming Not tensioning correctly Not sealing or welding strap Ejects strap Cycles but won't complete Cuts strap too short
All strapping machine support →
Before the engineer arrives

Quick checks worth trying
while you wait.

These apply to most breakdowns and take two minutes. They do not replace an engineer visit but they resolve a surprising number of faults — and help us triage faster if they do not.

01
Check and release all E-stops
Walk around the machine and confirm every emergency stop is released by twisting it fully out. Press the main reset button after releasing all E-stops.
02
Confirm all guards are fully closed
Open and firmly close every guard panel and safety gate. A gap of a few millimetres is enough to prevent the safety circuit making.
03
Check the isolator and supply fuses
Confirm the main isolator is fully in the on position. Check any accessible supply fuses. A tripped circuit breaker feeding the machine is easy to miss.
04
Photograph the fault code or display
Before resetting, photograph any fault code or error message on the display. This is one of the most useful things you can share — it significantly speeds up remote triage.
05
Clear any material jams or debris
Remove any strap fragments, film tails or debris from the machine. Clear the arch or carriage path. Restart with fresh material loaded correctly.
06
Note what happened immediately before
Ask the operator what the machine was doing when it stopped — was there a noise, flash, or did it just go dead? That context narrows the fault down significantly.

Report a Breakdown

Include the machine make and model, the fault symptom and any error codes showing. A photo of the display helps us triage faster.