BREAKDOWN RESPONSE
UK-wide engineer call-outs, fault-finding and parts support — to restore uptime with minimal downtime.
Multi-brand support • Engineer-led diagnosis • UK coverage
Breakdown Support
When strapping or wrapping equipment fails, production stops. Hayes Packaging Service Ltd provides fast, experienced breakdown support to restore operation safely and efficiently.
Simple, structured, and focused on getting you back to production with minimum disruption.
We confirm symptoms, machine type, and urgency so we can plan the most effective response.
An experienced engineer is allocated with the right knowledge and, where possible, appropriate spares.
Fault diagnosis, repair, testing, and a safe return to production.
Customers with an active servicing contract receive priority response and preferential rates for breakdown attendance. Non-contract call-outs are attended on a best-availability basis.
Reduce future breakdowns with planned servicingSelect your machine type below to see common faults, troubleshooting guidance and engineer support from Hayes Packaging Service Ltd.
Experiencing issues with your pallet wrapper? We support common faults including film breaks, turntable drive issues, film carriage faults and machines stopping mid-cycle.
View Pallet Wrapper FaultsStrapping machine not tensioning, sealing or completing a cycle? Our engineers support semi-automatic and fully automatic strapping systems across the UK.
View Strapping Machine FaultsIf your issue isn’t listed, our engineers cover all major OEMs and most end-of-line packaging machines. Use the hub pages above, or report your breakdown and we’ll help you diagnose the fault quickly.
A selection of real breakdowns attended by HPS Ltd — focused on diagnosis, machine context and outcome.
Persistent strapping faults impacting reliability. HPS Ltd diagnosed the gearbox issue and completed a full gearbox rebuild, refit and functional test to restore consistent operation.
Strap jams caused by a delayed tensioning process, chewing the strap eventually blocking the strap path,cleared strap jam, settings adjusted, slow down tension switch restored, continuous operation
Investigation of strap welding issues revealed poor welds caused by a failed oscillator bearing. The bearing was replaced, welds were restored to perfect quality, and product integrity was ensured.
Route cause of misfeeds can always be proven by investigating the lead end of strap, the strapping chute is just as important as the strapping head, adjusted correctly
Turncross operation erratic and excessive movement, lifted, replaced bearings and fastners, refitted
Always check the area of the issue, the solution will sometimes be clear, a slight misalignment causing improper sealing of the strap, realigned, strapping bundles contained
Customer reported issues with straps not being released from the strapping head, the face gate when not opened fully will enclose the strap in the head not allowing a clean release
On these old ISB, the pushers need to be timed correctly for the strapping head to strap the product at the right time, a simple error misleading the customer to the strapping head when in fact the signal was out of position
Screen flickering indicating power issue, found cable connection insufficient, replaced and tested
A wet environment had prematurely damaged the chain causing the dislodge and jam, chain replaced and machine functions restored
A rare fault with a gear splitting in two, never before seen but easy to diagnose, gearbox overhaul completed, strapping machine running again
Chain and sprocket worn, replaced and tested. Film stretch restored, pallets wrapped tightly
