Who we are

Company name: Hayes Packaging Service Ltd
Email: office@hayespackaging.co.uk
Location: Telford, Shropshire, United Kingdom

What information we collect

We may collect and process the following information:

• Your name, email address, phone number and company name
• Information you submit via contact or enquiry forms
• Details related to servicing, breakdowns, quotations or consumables enquiries
• Basic technical data such as IP address, browser type and device (via analytics tools)

How we use your information

We use your information to:

• Respond to enquiries and provide quotes
• Arrange servicing, breakdown support or site visits
• Manage customer relationships and service records
• Improve our website and services

We only collect data that is necessary for legitimate business purposes.

Legal basis for processing

We process personal data under one or more of the following legal bases:

• Your consent (e.g. when submitting a form)
• Performance of a contract or taking steps prior to a contract
• Legitimate business interests
• Legal or regulatory obligations

Data sharing

We do not sell or rent your personal data. Your information may be shared with trusted service providers only where necessary (for example, CRM systems such as HubSpot), and only for legitimate business purposes.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing

To exercise your rights, please contact us at office@hayespackaging.co.uk.

Cookies

Our website uses cookies to help improve functionality and understand how visitors use the site.

Cookies may be used for:

• Basic website functionality
• Analytics and performance monitoring
• Form and enquiry tracking

You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

Third-party services

We may use trusted third-party tools (such as analytics or CRM platforms) to help manage enquiries and improve our services. These providers process data in accordance with their own privacy policies and applicable data protection laws.