Hayes Packaging Service Ltd is a UK-based packaging machinery service and consumables supply company, providing engineer-led servicing, breakdown support and consumables supply across the UK.

We may collect and process the following information:

• Your name, email address, phone number and company name
• Information you submit via contact or enquiry forms
• Details related to servicing, breakdowns, quotations or consumables enquiries
• Basic technical data such as IP address, browser type and device (via analytics tools)

We only collect data that is necessary for legitimate business purposes.

We use your information to:

• Respond to enquiries and provide quotes
• Arrange servicing, breakdown support or site visits
• Manage customer relationships and service records
• Improve our website and services

We process personal data under one or more of the following legal bases:

• Your consent (for example, when submitting a form)
• Performance of a contract, or taking steps prior to entering into a contract
• Legitimate business interests
• Legal or regulatory obligations

We do not sell or rent your personal data. Your information may be shared with trusted service providers only where necessary — for example, CRM systems such as HubSpot — and only for legitimate business purposes. All providers are required to handle your data in accordance with applicable data protection laws.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing

To exercise any of these rights, please contact us at office@hayespackaging.co.uk. We will respond as quickly as possible.

Our website uses cookies to help improve functionality and understand how visitors use the site. Cookies may be used for:

• Basic website functionality
• Analytics and performance monitoring
• Form and enquiry tracking

You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

We may use trusted third-party tools — such as analytics platforms or CRM software — to help manage enquiries and improve our services. These providers process data in accordance with their own privacy policies and applicable data protection laws.

If you have any questions about this Privacy & Cookies policy or how we handle your data, please get in touch and we will respond as soon as possible.